Returns & Exchanges

At Briggs & Riley, we stand behind our products with a commitment to quality and craftsmanship. If you are not completely satisfied with your purchase, you may return unused merchandise in its original packaging within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid UPS return shipping label provided via email.

• 3.
  Pack Your Items

  Place the unused luggage or accessory in its original box with all hangtags attached, ensuring the return authorization form is included inside.

• 4.
  Drop Off and Track

  Affix the label to your package and drop it off at any authorized UPS location; your refund will be processed within 7-10 business days of receipt.