Frequently Asked Questions

Everything you need to know about your Briggs & Riley experience.

What is the Simple as That® lifetime guarantee?

Our lifetime guarantee ensures that if your Briggs & Riley bag is ever broken or damaged, we will repair it free of charge, even if it was damaged by an airline.

How long will it take for my order to ship?

Orders for in-stock items typically process within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.

How do I clean and maintain my luggage?

For ballistic nylon fabrics, use a soft, damp cloth with mild soap. For leather accents, use a high-quality leather cleaner and conditioner to maintain the material's integrity.

Can I track my repair status?

Absolutely. Once your bag is received at our official repair center, you will receive an email with a tracking number to monitor the progress of your repair online.